We hope you like our new Online Store! We are still working hard behind the scenes to add all of products to the store, so you may find some gaps in our current range, if you are looking for something specific please contact us and we will do our best to assist.
We would love to hear from you if you have any feedback or suggestions do please let us know.
1. Pricing Policy
The price you pay for an item will be the current price advertised on our Online Store. The advertised price includes any applicable taxes, such as VAT.
We reserve the right to make price adjustments to your order for items that have clearly been priced in error, ie £10 instead of £100. In these circumstances we will notify you before any price adjustments are made and you will have the option to accept or reject the revised order.
The Postage and Packaging charges applicable to your order will be displayed on the Basket and Checkout pages of our online store. You can view our Postage and Packaging rates on our Shipping page.
We accept online payments by credit or debit card or Paypal via our Paypal payment gateway.
Full payment must be received before any orders will be dispatched.
3. Product Descriptions and Images
We make every effort to ensure that our product descriptions and the related images are accurate but, as we are only human, we may accidentally get descriptions and or pictures mixed up with a different item. If you spot any descriptions or pictures that you think are wrong, or aren’t sure about any of an item’s details, do please contact us.
If you receive an item and you feel it is not “as described” please contact us as soon as possible so we can correct any errors and discuss a resolution if you are unsatisfied with the item.
Packaging may vary from that shown. Any weights, dimensions and capacities given are approximate only.
We make every effort to display the colours of our products as accurately as possible. However, as the actual colours you see will depend on your screen, we cannot guarantee that the colours your screen displays will accurately reflect the colour of the product on delivery.
We know that most people dislike reading terms and conditions so, we have tried to make our returns policy to be as easy to understand as possible, but if you are unsure of anything do please contact us.
In this policy you will find details of how to return items purchased via our online store and any restrictions, with information on your rights as a consumer. We recommend that you read this policy carefully before submitting any returns to us.
Your Consumer Rights are not affected by the terms and conditions of this policy.
Your personal data is in safe hands with the South Devon Railway.
We respect your privacy and are committed to protecting your personal data and, as part of this, we regularly review our privacy statement so that you can see how we use your personal data.
We will never sell your personal data to third parties.
A few quick notes:
- This privacy statement explains what data we collect, how we collect it and why we use your personal data
- This policy applies to everyone whether you are a member, donor, volunteer, customer or employee or use any of our services, visit our website, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page.
- We will never sell your personal data. We will only share it with organisations we work with who meet our high privacy standards.